Go City - The Paris Pass & Explorer Pass
Booked The Paris Pass or the Paris Explorer Pass (including the All-Inclusive Pass Plus) through Go City? Their help centre can assist with your order, cancellation and refund. Keep your order number from the confirmation email handy.
Open Go City help
GetYourGuide - Paris Museum Pass
The Paris Museum Pass is booked through GetYourGuide. For questions about your booking, cancellation or refund, the GetYourGuide team can help. Keep your booking number from the confirmation email handy.
Open GetYourGuide help
Tiqets - Paris City Card
Bought the Paris City Card through our booking partner Tiqets? The Tiqets team can help with payment, cancellation and ticket download. Keep your order number from the booking confirmation handy.
Open Tiqets support
Turbopass - City Pass, Essentials & Flex Pass
The Paris City Pass, the Paris Essentials Pass and the Paris Flex Pass are issued by the provider Turbopass. For questions about booking, cancellation or rebooking these passes, the Turbopass contact is the right place to go.
Open Turbopass contact
Office de Tourisme de Paris - Questions about the city
Questions about Paris itself, sights, getting there or events? The official tourist board Office de Tourisme de Paris (Paris je t'aime) can help. For questions about a booked pass, contact the relevant provider above instead.
- Email: [email protected]
- Phone: +33 1 49 52 42 81
